1. He aha ka'u uku?

No ka hoʻoholo ʻana i kāu uku, e kaomi ma luna o ka loulou ma lalo iho nei: ʻO ka uku uku uku o ke kūlanakauhale a me ke Kalana o Honolulu

2. He aha ka waiwai mālama?

Hiki i ke kāleka HOLO ke paʻa i ka pass a i ʻole ka waiwai i mālama ʻia ma kahi moʻokāki pili. ʻO ke kumukūʻai mālama ʻia he koho uila i ke kālā. Hoʻopili ʻia kahi "kāleka akamai" i loaʻa kahi microchip i kahi moʻokāki e hiki ke mālama i ke kālā uila a me ka hana ʻana i nā hana kālā. Hiki i kāu moʻokāki ke mālama i kahi pass i ka manawa like.

I ka hoʻohana ʻana iā HOLO, e nānā mua ka mea hōʻoia i kāu moʻokāki e ʻike inā loaʻa iā ʻoe kahi pass kūpono. Ma hope aʻe, inā ʻaʻohe pā i kāu moʻokāki, e nānā ʻo ia e ʻike inā loaʻa iā ʻoe ka waiwai kūpono e uku ai i kāu kaʻa a unuhi i ka uku ke hana ʻoe.

3. Aia nā uku a i ʻole nā ​​​​uku lawelawe?

He $2 ke kumukūʻai o nā kāleka HOLO hou a pani. Inā loaʻa iā ʻoe kahi Kāleka HOLO Nui a Kino paha, loaʻa iā ʻoe ke kāleka hou mua no ka manuahi. Aia kekahi $2.75 ka liʻiliʻi i ka wā e hoʻouka ai a hoʻouka hou i kahi kāleka.

4. Aia nā papahana no ka hāʻawi ʻana i nā uku uku haʻahaʻa?

ʻO nā papahana o kēia manawa no ka poʻe ʻelemakule, kino kīnā, TheHandi-Van, U.S. Medicare a me nā polokalamu kōkua kaʻa kaʻa kaʻa i hoʻopaʻa ʻia no nā poʻe i kūpono i nā papahana. Loaʻa i nā poʻe holo lio nui a me ke kino kīnā i loaʻa ke kāleka HOLO i hoʻemi ʻia i ka hoʻouka ʻana i kā lākou mau pass a waiwai ma ka uila a i ʻole ma nā wahi kūʻai kūʻai.

1. Ke kipa wale nei au, pono anei au i ka palapala HOLO?

Aloha! ʻAʻole, akā inā e hele ana ʻoe i ke kūlanakauhale no kekahi manawa a manaʻo ʻoe e holo pinepine, makemake paha ʻoe e kiʻi i kahi kāleka HOLO i ʻole ʻoe e uku ʻoi aku ma mua o kāu pono. Ma ka hoʻohana ʻana i ke kāleka HOLO e loaʻa iā ʻoe kahi lā ma hope o ka uku ʻana i ʻelua mau kaʻa i ka lā. A i ʻole, hiki iā ʻoe ke hoʻohana wale i ka waiwai i mālama ʻia i kāu moʻokāki e kūʻai i kahi tikiki ala hoʻokahi ke paʻi ʻoe i kāu kāleka HOLO ma kēlā me kēia mea heluhelu ma ka Papa a ma nā kahua kaʻaahi e hiki mai ana. Hiki iā ʻoe ke kūʻai aku i nā kāleka HOLO ma nā hale kūʻai kūʻai, a me TheBus Pass Office, a me nā Ticket Vending Machines (TVM) e hiki mai ana ma nā hale kaʻaahi e hiki mai ana.

2. Ma hea e loaʻa ai iaʻu kahi kāleka HOLO? Hiki iaʻu ke kiʻi i hoʻokahi leka iaʻu?

Loaʻa nā kāleka HOLO makua ma nā hale kūʻai kūʻai kūʻai kūloko. Loaʻa nā kāleka Senior, Youth, Disabled, a me Medicare ma TheBus Pass Office. Hiki i nā Hale Hōʻikeʻike Satellite ke hoʻopuka i nā kāleka Senior, Youth and Adult. Nānā i nā hale kūʻai kūʻai a me nā wahi o ka Hale Hōʻikeʻike kūlanakauhale Satellite. Loaʻa nā kāleka HOLO makua ma ka leka uila. ʻO nā kāleka makua me nā hala o kēlā me kēia mahina i kauoha ʻia ma ka pūnaewele ma hope o ka lā 19 e paʻa no ka mahina aʻe. E ʻoluʻolu e ʻae a hiki i 10 mau lā ʻoihana no ka lawe ʻana.

3. Ehia ke kumukuai o ke kāleka HOLO?

He $2 ke kumukūʻai o nā kāleka HOLO hou a pani. Inā loaʻa iā ʻoe kahi Kāleka HOLO Nui a Kino paha, loaʻa iā ʻoe ke kāleka hou mua no ka manuahi.

4. Ke ʻae mau nei ʻoe i ke kālā?

ʻAe. Hiki iā ʻoe ke hoʻohana i ke kālā no ke kūʻai ʻana i kahi kaʻa holo hoʻokahi ma luna o TheBus a i ka wā e hiki mai ana ma nā kaʻa holo TheHandi-Van. Hiki iā ʻoe ke hoʻouka hou i kāu kāleka HOLO me ke kālā ma kekahi o nā wahi kūʻai i helu ʻia ma kā mākou pūnaewele me Times a me Foodland. ʻO ke Keʻena ʻO ka Bus Pass ma Kalihi Transit Center a ma nā Ticket Vending Machines (TVMs) ma nā hale kaʻaahi e hiki mai ana.

1. He aha ka hoʻopaʻa ʻana i ka uku?

Inā ʻaʻohe āu kālā e kūʻai ai i kahi pass i mua a ʻaʻole ʻike i ka manawa e holo ai ʻoe, ʻo ka hoʻopiʻi pānaʻi ke koho maikaʻi loa iā ʻoe. E kaʻa wale, a ʻo ke kālā āu e hoʻolilo ai i ka uku e hele ai i ka loaʻa ʻana o kahi lā, mahina, a i ʻole makahiki. Ke hoʻolilo ʻoe i ka nui e pono ai e loaʻa ka pass, e holo manuahi ʻoe no ke koena o ka lā, mahina, a i ʻole makahiki.

Me ka hoʻopaʻa ʻana i ka uku, ʻaʻole pono ʻoe e koho i ka nui o nā huakaʻi āu e hana ai i kahi manawa i hāʻawi ʻia. Mālama kēia iā ʻoe i ke kālā ma nā kaʻa ʻaʻole pono ʻoe i ka wā e hōʻoiaʻiʻo ana e loaʻa mau ʻoe i kahi pā inā e holo pinepine ʻoe.

2. Pehea e loaʻa ai iaʻu kahi lā, mahina, a i ʻole makahiki?

ʻO ka holo wale nō kāu e hana ai. I kēlā me kēia manawa āu e uku ai i kāu uku, hele kāu kālā i kahi pass.

E loaʻa iā ʻoe kahi lā ma hope o ka uku ʻana i 2.5 mau kaʻa kaʻa i ka lā hoʻokahi. Mai ka hola 3 AM i ka lā mua a hiki i ka hola 2:59 ma ka lua o ka lā. No ka ʻike hou aku, e nānā i nā ʻanuʻu 2 e loaʻa i kahi lā lā.

Hiki iā ʻoe ke loaʻa kahi mahina mai ka mua a i ka hopena o ka mahina. No ka laʻana, inā hoʻohana ka mea holo kaʻa makua i $7.50 o ka pāpaʻi ma kā lākou Kāleka HOLO i kēlā me kēia lā, ma ka lā 11, ua lilo lākou i $80 (ke kumu kūʻai o kahi pānaʻi mahina makua). I kēia manawa e holo manuahi lākou no ke koena o ka mahina. No ka ʻike hou aku, e nānā Pehea e loaʻa ai kahi mahina.

Hiki iā ʻoe ke loaʻa kahi pass makahiki mai Ianuali 1 a hiki i Dekemaba 31st. No ka laʻana, inā loaʻa i ka mea holo kiʻekiʻe ka uku mahina ($20) no Ianuali a me Feberuari, a laila hoʻolilo i $5 wale nō i Malaki, ua lilo lākou i $45 (ke kumu kūʻai o kahi pass makahiki Senior). I kēia manawa, holo manuahi lākou a hiki i ka hopena o ka makahiki. I ka makahiki aʻe, hiki iā lākou ke hoʻomaka i ka loaʻa ʻana o kahi pass makahiki hou ma Ianuali 1.

3. Inā he liʻiliʻi wale nō kaʻu mau kālā mai ka loaʻa ʻana mai o ka pass, pono anei iaʻu e uku holoʻokoʻa no kaʻu holo hou aku?

ʻAʻole, e uku wale ʻoe i ka nui o ka pass. No ka laʻana, inā hoʻohana ka mea holo kaʻa makua i $75 o ka pāpaʻi ma kā lākou Kāleka HOLO i hoʻokahi mahina, ʻo kā lākou holo kaʻa e kūʻai wale ana i $5 a hiki i ke kumukūʻai o ka mahina ʻo ka makua he $80. Ke hiki lākou i $80, holo lākou i ke koena o ka mahina no ka manuahi.

4. Pono anei au e hoʻopaʻa inoa i kaʻu kāleka i mea e loaʻa ai ka pass?

ʻAʻole pono ʻoe e hoʻopaʻa inoa i kāu kāleka no ka loaʻa ʻana o kahi pass--e hele mau ke kālā āu e hoʻolilo ai ma nā kaʻa i kahi lā, mahina, a me ka pass makahiki. Eia naʻe, ʻaʻole e pale ʻia kāu kāleka mai ka poho a ʻaihue inā ʻaʻole kākau inoa ʻia. No ka hoʻopaʻa inoa, hana i kahi moʻokāki.

5. Hiki iaʻu ke kūʻai i ka hala o kēlā me kēia mahina?

Me kāu kāleka HOLO hiki iā ʻoe ke kūʻai aku i ka hala o kēlā me kēia mahina ma nā hale kūʻai komo, a me TheBus Pass Office ma Kalihi Transit Center. Hiki iā ʻoe ke hoʻopaʻa inoa ma kāu moʻokāki no ka autoload e hoʻouka ʻokoʻa i kāu pass o kēlā me kēia mahina no ʻoe a hoʻopaʻa i kāu kāleka hōʻaiʻē a hōʻaiʻē. E hana ʻia ka hoʻouka ʻana i 1 a i ʻole 2 mau lā ma mua o ka lā 1 o ka mahina. Hiki iā ʻoe ke hoʻohana i ka autoload e hoʻohui i ka waiwai i kāu kāleka.

6. I ka manawa hea e kūʻai ai au i ka hala o kēlā me kēia mahina?

Inā makemake ʻoe i kahi pass no kēia mahina, pono ʻoe e kūʻai mai ka lā 1 a hiki i ka 19 o ka mahina. Inā makemake ʻoe i kahi pā no ka mahina e hiki mai ana, pono ʻoe e kūʻai iā ia ma a ma hope paha o ka lā 20 o kēia mahina. No ka laʻana, inā kūʻai ʻoe i ka pass mahina ma Iune 15th, e paʻa ka pass no ke koena o Iune. Akā inā kūʻai ʻoe i kahi mahina ma ka lā 20 o Iune, e paʻa ka pass no Iulai a pau.

7. Inā hoʻonoho au i ka hoʻouka kaʻa no ka hoʻouka ʻokoʻa ʻana i kaʻu pā mahina, ahea wau e uku ʻia ai no kaʻu pass hou?

E hana ʻia ka hoʻouka ʻana i 1 a i ʻole 2 mau lā ma mua o ka lā 1 o ka mahina. 'O ia ho'i, e uku 'ia 'oe no kāu palapala hou a hiki i 48 mau hola ma mua o ka lā mua o ka mahina hou.

1. Pehea kaʻu Kāleka HOLO?

Loaʻa i kāu kāleka HOLO kahi puʻupuʻu i loko e hiki ai i kahi lekiō kikoʻī ke heluhelu iā ia ma kahi heluhelu kāleka. Hoʻouna ka mea heluhelu kāleka i kahi hōʻailona i kahi keʻena hope e hōʻoia i kahi moʻokāki kūpono e pili ana i ke kāleka. Loaʻa i ka moʻokāki kahi pass a waiwai paha āu e hoʻohana ai no ka holo ʻana i ka transit. I kēlā me kēia manawa āu e paʻi ai i kāu kāleka e hoʻouna ʻia kahi hōʻailona i ke keʻena hope o ka kāleka HOLO e hōʻoia i ka maikaʻi o kāu moʻokāki.

2. Paʻi anei au i kēlā me kēia manawa aʻu e kau ai? Pono au e hoʻopaʻa i waho?

ʻAe - ʻo kāu paʻi ka hōʻoia o ka uku. E kaomi i kāu kāleka ma ka HOLO card validator aia ma luna o ke kaʻa a me nā faregate validators e hele koke mai ana i nā kahua kaʻaahi i kēlā me kēia manawa āu e kau ai i kahi kaʻaahi a i ʻole kaʻaahi. E kali e ʻike i ka hōʻailona shaka a i ʻole e hoʻolohe i ka leo ʻukulele. E hōʻike ana kēia ua uku ʻia kāu uku.

Inā ʻike ʻoe i kahi hōʻailona e hōʻike ana "Ua loaʻa ka uku" ʻo ia ka mea ua heluhelu ʻia kāu kāleka a hiki iā ʻoe ke hoʻomau. Loaʻa iā mākou kahi hiʻohiʻona passback ʻo ia hoʻi ʻaʻole hiki ke uku ʻia kāu kāleka i ʻelua manawa ma ka validator hoʻokahi i loko o ʻelua mau minuke manawa. Mālama kēia ʻaʻole ʻoe e uku pālua akā ʻo ia hoʻi ʻaʻole hiki iā ʻoe ke uku no nā mea ʻoi aku ma mua o ka uku me hoʻokahi kāleka.

ʻAʻole pono ʻoe e pā i ka wā e haʻalele ai i TheBus. Ua hoʻāʻo mākou e maʻalahi iā HOLO. Ma nā kahua kaʻaahi e hiki mai ana, pono ʻoe e paʻi i kāu kāleka HOLO e komo ai a puka i waho. E uku ʻia ʻoe no kāu huakaʻi i ke komo ʻana.

3. He aha nā pōmaikaʻi o ke Kāleka HOLO? Pehea ka ʻokoʻa mai ka ʻōnaehana o kēia manawa?

Ua like nā kumukūʻai o ka uku, a ua paʻa nā pā i ka manawa like me kēia lā. He ala ʻoi aku ka maikaʻi o ka HOLO e uku i kāu uku a ua maʻalahi mākou i nā mea hoʻohana i ka lā me ka hiʻohiʻona "Earn a Day Pass". Me HOLO:

  • Paʻi ʻoe i kāu kāleka HOLO ma ka mea heluhelu HOLO ma luna o ke kaʻa a i ʻole nā ​​hale kaʻaahi e hiki mai ana i kēlā me kēia manawa āu e kau ai.
  • Hiki iā ʻoe ke pale i kāu koena mai ka poho a ʻaihue paha ma ke kākau inoa ʻana i kāu kāleka
  • Hiki iā ʻoe ke loaʻa i kahi lā kaʻa ma mua o ke kūʻai ʻana i kahi lā hele ma mua ... ʻAʻole loa ʻoe e uku ʻoi aku ma mua o ke kumu kūʻai o kahi lā hele i ka lā hoʻokahi.
  • Hiki ke hoʻoili ʻia nā pā o kēlā me kēia mahina i kāu moʻokāki ma ka laina, ma nā hale kūʻai kūʻai kūloko a me ke keʻena ʻo TheBus pass.
  • Hiki iā ʻoe ke hoʻololi i kekahi TheBus a i ʻole ke kahua kaʻaahi e hiki mai ana me kāu kāleka HOLO.4. Pono au e kiʻi i Kāleka HOLO?

ʻAʻole, hiki iā ʻoe ke hoʻohana i ke kālā ma luna o TheBus a me TheHandi-Van akā pono ʻoe i kahi kāleka HOLO e holo ai i ke kaʻaahi. Hiki i kāu kāleka HOLO ke mālama i ke kālā ma ka loaʻa ʻana o kahi lā i kaʻa a ʻaʻole e uku ʻoi aku ma mua o kāu pono.

5. E hoʻomanaʻo mai ʻo HOLO iaʻu i ka emi ʻana o kaʻu koena?

Inā haʻahaʻa kāu koena HOLO, e ʻike ʻoe i kahi ʻōlelo aʻo melemele ma ka ʻaoʻao hema hema o ka mea hōʻoia ma hope o ka paʻi ʻana.

6. Pehea e loaʻa ai iaʻu kahi Kāleka HOLO?

E ʻoluʻolu e hele ma ʻaneʻi no nā wahi kūʻai kūʻai e kiʻi i kāleka HOLO makua. No nā poʻe ʻelemakule (ʻoi aku ma mua o 65), ʻōpio (6-18 makahiki), nā poʻe kīnā a me nā mea hoʻohana Medicare, e kipa aku i ke keʻena pass TheBus ma Kalihi Transit Center me ka ID kūpono (a me nā palapala kūpono no Medicare a me nā mea kīnā) e kiʻi i kāleka. Hiki iā ʻoe ke kiʻi i kāleka HOLO kiʻekiʻe, ʻōpio, a makua paha ma nā Hale Hōʻikeʻike Satellite.

7. Loaʻa ka pau ʻana o nā kāleka HOLO?

ʻAʻole pau nā kāleka. Pono nā kāleka kino i ka liʻiliʻi o 5 mau makahiki, inā ʻaʻole ʻoe e kuʻi i kahi lua i loko a i ʻole e hōʻino iā lākou.

8. Hiki ke hoʻokomo ʻia kaʻu Kāleka HOLO i loko o kaʻu ʻeke?

E kaomi i kāu kāleka HOLO ma ka mea heluhelu. Inā loaʻa iā ʻoe ma mua o hoʻokahi kāleka chip i loko o kāu ʻeke a i ʻole ma kahi lanyard, e ʻimi ka mea heluhelu i ka chip mua i ʻike ʻia. 'O ia ho'i, 'a'ole e heluhelu 'ia kāu kāleka HOLO inā aia i loko o kāu pēke.

1. Pono anei au e kakau i ka'u Palapala HOLO?

ʻO kekahi o nā hiʻohiʻona maikaʻi loa o ka kāleka HOLO ʻo ia ka pale ʻana i kāu kālā inā nalowale a ʻaihue paha kāu kāleka. Akā inā makemake ʻoe i kēia palekana, pono ʻoe e hoʻopaʻa inoa mua i kāu kāleka ma HOLOcard.net.

He nui nā pōmaikaʻi o ke kau inoa ʻana i kāu kāleka:

  • Kāleka a me ka pale moʻokāki - Inā nalowale a ʻaihue paha kāu kāleka, hiki iā ʻoe ke hoʻopau maʻalahi i ke kāleka, hoʻonohonoho i kahi kāleka hou me ke komo ʻana i kāu pass a i ʻole ka waiwai mālama.
  • Hoʻouka hou a kūʻai aku i nā palapala ma ka pūnaewele.
  • Hoʻonohonoho i ka hoʻouka auto no nā hala o kēlā me kēia mahina a i ʻole ka waiwai mālama.
  • E mālama maʻalahi i nā kāleka lehulehu no kou ʻohana a i ʻole hui.

2. Ua palekana anei kaʻu ʻike kālā?

ʻAe. Aia kāu ʻikepili pilikino a me ka ʻike panakō ma kahi waihona paʻa a ʻaʻole ma ke kāleka ponoʻī. ʻAʻole mālama ka waihona HOLO i nā helu kāleka hōʻaiʻē, nā hōʻailona wale nō a me nā helu hope ʻehā o ka helu kāleka hōʻaiʻē a i ʻole ka helu kāleka hōʻaiʻē no kāu kuhikuhi.

3. He aha ka ʻike pilikino a HOLO e hōʻiliʻili ai?

Inā koho ʻoe e hoʻopaʻa inoa i kāu kāleka HOLO, noi mākou i kou inoa mua a me kou inoa hope a me kāu leka uila. Hoʻohana mākou i kāu ʻikepili huakaʻi inoa ʻole (nānā pū ʻia me nā huakaʻi holo kaʻa ʻē aʻe) e nānā i nā ʻano holo kaʻa ākea a kōkua iā mākou e hoʻomaikaʻi i kā mākou lawelawe. Me kou ʻae ʻana, hoʻohana mākou i kāu ʻikepili kālepa e kōkua iā ʻoe ke hoʻokaʻaʻike mai ʻoe iā mākou me kahi nīnau e pili ana i kāu moʻokāki.

4. Pono au i ke kelepona a i ʻole ka pūnaewele no ka hoʻohana ʻana iā HOLO?

ʻAʻole, ʻaʻole pono ʻoe i ka pūnaewele HOLO e hoʻohana iā HOLO. Hiki iā ʻoe ke hoʻouka hou i kāu kāleka HOLO ma nā hale kūʻai kūʻai kūloko, TheBus Pass Office ma Kalihi Transit Center, a ma ke kelepona ʻana iā 808-768-HOLO i ka Pōʻakahi a i ka Pōʻalima mai ka hola 7:30 a 4:00 pm.

5. Pono au i kahi waihona panakō no HOLO?

ʻAʻole, ʻaʻole pono ʻoe i kahi waihona kālā e hoʻohana ai iā HOLO. Hiki iā ʻoe ke kūʻai a hoʻouka hou i nā kāleka me ka hoʻohana ʻana i ke kālā ma kekahi o nā mea kūʻai aku e komo ana, ka TheBus Customer Service Center a me nā Ticket Vending Machines (TVM) e hiki mai ana ma nā hale kaʻaahi e hiki mai ana.

6. Hiki iaʻu ke uku no ka uku o ka poʻe holo hoʻokahi me kaʻu kāleka?

ʻAʻole. Pono ka poʻe a pau o ka makahiki 6 a ʻoi aku i kāu hui a i ʻole ʻohana i kā lākou kāleka HOLO ponoʻī e uku i ka uku. Eia nō naʻe, hiki iā ʻoe ke hoʻokele maʻalahi i nā kāleka lehulehu ma o hoʻokahi moʻokāki HOLO ma HOLOcard.net.

7. Hiki iaʻu ke uku me kaʻu kelepona?

ʻAʻole i kēia manawa, akā manaʻo mākou e lawe i kēia koho iā ʻoe i ka wā e hiki mai ana. Hiki iā ʻoe ke hoʻouka i ka waiwai i kāu kāleka HOLO me kāu kelepona ma ke komo ʻana i kāu moʻokāki ma HOLOcard.net.

8. Pehea wau e hoʻouka ai i ke kālā a i ʻole ka pass ma kaʻu kāleka?

ʻEhā mau ala e hoʻoili kālā ai ma kāu kāleka HOLO:

  • Ma HOLOcard.net
  • Ma ke kelepona ʻana iā 1-808-768-HOLO (4656)
  • Ma kekahi o nā hale kūʻai ma kā mākou pūnaewele kūʻai
  • Ma TheBus Pass Office ma Kalihi Transit Center
  • Ma nā mīkini kūʻai tiketi hale kaʻa e hiki mai ana

Me kāu kāleka HOLO hiki iā ʻoe ke kūʻai aku i ka hala o kēlā me kēia mahina ma nā hale kūʻai komo, a me TheBus Pass Office ma Kalihi Transit Center. Hiki iā ʻoe ke hoʻopaʻa inoa ma kāu moʻokāki no ka autoload e hoʻouka ʻokoʻa i kāu pass o kēlā me kēia mahina no ʻoe a hoʻopaʻa i kāu kāleka hōʻaiʻē a hōʻaiʻē. E hana ʻia ka hoʻouka ʻana i 1 a i ʻole 2 mau lā ma mua o ka lā 1 o ka mahina. Hiki iā ʻoe ke hoʻohana i ka autoload e hoʻohui i ka waiwai i mālama ʻia i kāu kāleka.

9. Aia kahi haʻahaʻa haʻahaʻa haʻahaʻa?

Aia he $2.75 ka liʻiliʻi i ka wā e hoʻouka ai i ke kālā ma kāu kāleka HOLO.

10. Pehea au e nānā ai i kaʻu koena kāleka a i ʻole ka manawa i koe ma kaʻu pass?

Hiki iā ʻoe ke nānā i kāu koena kāleka HOLO a i ʻole ma HOLOcard.net, a i ʻole ma ke kelepona ma 1-808-768-HOLO (4656).

11. Hiki iaʻu ke hoʻonohonoho i ka HOLO e hoʻohui i ke kālā i kaʻu kāleka inā haʻahaʻa koʻu koena?

Ke hoʻopaʻa inoa ʻoe i kāu kāleka ma ka pūnaewele, hiki iā ʻoe ke hoʻonohonoho i ka autoload, kahi e waiho ai i ke kālā ma kāu kāleka HOLO i ka wā e emi ai kāu koena ma lalo o ka nui o ka paepae āu i hoʻonohonoho ai i hiki ke emi me $2.75. Hiki iā ʻoe ke hoʻonohonoho i ka nui e hoʻouka ai i kāu kāleka me ka nui e hoʻomaka ana ma $5.00 ke loaʻa i kēlā paepae; ma ia ala ʻaʻole ʻoe e paʻa me ka uku ʻole.

12. Hiki iaʻu ke hoʻololi i ke koena ma waena o nā kāleka?

ʻAe! Hiki iā ʻoe ke hoʻoili kālā ma waena o nā kāleka i loko o kāu moʻokāki a i ʻole e kelepona mai iā mākou ma 1-808-768-HOLO (4656).

1. Ma hea e hiki ai iaʻu ke loaʻa i ka mea kūʻai aku ma ke kino?

Inā makemake ʻoe e loaʻa i ke kōkua pilikino, hiki iā ʻoe ke kipa ma kekahi o kā mākou keʻena:

  • Hāmama ke keʻena ʻo TheBus Pass, Kalihi Transit Center, 601 Middle Street, Honolulu, HI i nā lā pule mai ka hola 7:30 a.m. a i ka hola 4:00 p.m.
  • Loaʻa kā mākou HOLO Helpline ma ke kelepona ma 1-808-768-HOLO(4656) mai 7:30 am a 4 pm Pōʻakahi a Pōʻalima.2. Pehea wau e hōʻike ai i kaʻu kāleka i nalowale a ʻaihue paha?

Inā he kāleka HOLO kāu i hoʻopaʻa inoa a nalowale a ʻaihue paha, e hoʻomaopopo koke iā mākou ma ke komo ʻana i kāu moʻokāki a koho i ka "Report Lost or Stolen" ma HOLOcard.net, a i ʻole e kelepona iā mākou ma 1-808-768-HOLO (4656). Mālama ʻia ke koena o kahi kāleka i hoʻopaʻa ʻia inā nalowale a ʻaihue paha. Ke hōʻike ʻoe i ka nalowale a ʻaihue paha kāu kāleka, e hoʻopau ʻia ke kāleka mua a hiki ke hoʻololi ʻia kāu koena i kahi kāleka hou.

3. Pehea wau e hoʻihoʻi ai i kaʻu kālā ma hope o ka nalowale a ʻaihue ʻana paha o kaʻu kāleka?

Inā hoʻopaʻa inoa ʻia kāu kāleka, hiki iā mākou ke hoʻololi i kāu kālā a i ʻole e hāʻawi i kahi kāleka HOLO pani. E kiʻi i kāleka ma kahi hale kūʻai e komo ana a i ʻole TheBus Pass Office ma Kalihi Transit Center a laila e kelepona mai iā mākou ma 1-808-768-HOLO(4656) a i ʻole e hele i HOLOcard.net.

4. No ke aha i pāpā ʻia ai kaʻu kāleka?

Ua ālai ʻia nā kāleka e ka mea paʻa moʻokāki ma kā lākou noi ʻana i kahi luna lawelawe mea kūʻai aku ma 808-768-4656(HOLO) a i ʻole hiki iā ʻoe ke ālai i kāu kāleka iā ʻoe iho ma HOLOcard.net.

Ke hoʻopaʻa ʻia kahi kāleka, hele ia ma kahi "hotlist." ʻO ia ke ʻano o ka paʻi ʻana i ka mea heluhelu kāleka i hana ʻia kahi leo maikaʻi ʻole a ʻaʻole hiki i ka mea kūʻai aku ke uku no kā lākou kaʻa me kā lākou kāleka HOLO.

Hoʻopaʻa ʻia nā kāleka e ka ʻōnaehana inā hoʻohana ʻia ke kāleka me ka lawa ʻole o ke kālā. I kēia hihia, ua manaʻo ʻia ua hele "negative" ke kāleka. Ke hele "negative" ke kāleka i ka mea hoʻohana e hoʻouka i ke kāleka e uhi i ka nui maikaʻi ʻole a hoʻohui i nā kālā kūpono e holo hou.

5. Pehea wau e wehe ai i kaʻu kāleka?

Hiki iā ʻoe ke wehe i kāu kāleka ma ke kelepona ʻana i ka HOLO Call Center ma 808-768-4656(HOLO). Inā pāpā ʻia kāu kāleka no ka lawa ʻole o ka waiwai, hiki iā ʻoe ke hoʻohui i ka waiwai ma HOLOcard.net a i ʻole ma kahi hale kūʻai kūloko.

6. He aha ka hopena ke hoʻopau au i kaʻu kāleka?

Noho kāu koena ma kāu moʻokāki HOLO. Hoʻopau wale mākou i kēlā kāleka no ka manawa ʻaʻole hiki i kekahi ke hoʻohana. Hiki iā ʻoe ke komo i kāu moʻokāki a koho i ka "Reactivate Card" e hoʻohuli hou. Inā loaʻa iā ʻoe kahi kāleka hou, e kelepona mai iā mākou ma 1-808-768-4656(HOLO) a e hoʻoili mākou i ke koena i kāu kāleka hou.

General Contact
Helu Wahi:
HOLO Card Office
625 Middle Street
Honolulu, HI 96819